AT&T: * service reps that I called could not help to...
A AT&T customer review by GetHuman user GetHuman-196418 from November 16th, 2017
Background on GetHuman-196418's case
GetHuman: GetHuman-196418 - can you tell our other AT&T customers when your case took place?
GetHuman-196418: Yup. It was morning, on November 13th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-196418 a list of common AT&T problems)
GetHuman-196418: "Lost phone" was why I was trying to call.
GetHuman-196418's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-196418: * service reps that I called could not help to solve the service charges that I never requested in the first place. I spent more than two hours on four calls, and I was constantly put on hold. The issue is still outstanding and I am outraged.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-196418: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-196418: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-196418: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-196418: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-196418 taken from his AT&T customer service problem that occurred on November 13th, 2017.