AT&T: Att has charged me double for internet service...

A AT&T customer review by GetHuman user ~asunsetdream69 from November 26th, 2017

Background on ~asunsetdream69's case

GetHuman: ~asunsetdream69 - can you tell our other AT&T customers when your case took place?
~asunsetdream69: Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to AT&T, and if so, how?
~asunsetdream69: I used the 800-331-0500 number I found for on the GetHuman AT&T customer phone number page I was on: AT&T Customer Service Phone Number
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~asunsetdream69 a list of common AT&T problems)
~asunsetdream69: "Refund" was why I was trying to call.

~asunsetdream69's review of AT&T customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~asunsetdream69: Att has charged me double for internet service for the last ** months. They ate now telling me that " I have to take a credit on my bill instead of a refund." I am under NO contract with them and therefore they should not be able to force me to take a credit. I have had Att for ** years now and I guess it is time for a change.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~asunsetdream69: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~asunsetdream69: I'd give them a five out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~asunsetdream69: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T customers?
~asunsetdream69: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~asunsetdream69 taken from his AT&T customer service problem that occurred on November 20th, 2017.


2.20 of 5 stars | 1151 reviews

~asunsetdream69's AT&T Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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