AT&T: Background: I switched to Consumer Cellular due...
A AT&T customer review by GetHuman user ~antman from November 16th, 2017
Background on ~antman's case
GetHuman: ~antman - can you tell our other AT&T customers when your case took place?
~antman: Yup. It was late at night, on November 5th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~antman a list of common AT&T problems)
~antman: "Service problem" was why I was trying to call.
~antman's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~antman: Background: I switched to Consumer Cellular due to their no contract, better costumer service and lower rates but AT&T continued to auto deduct their payment from my checking. I wanted: (*) to address the issue of the over payment and, (*) discontinue my DSL. I too was started in 'the southwest area' and was switched to another number where an automated voice instructed me to call *** which was then answered by my new carrier, Consumer Cellular. So I started again, the connection apparently dropped once, and interestingly, since AT&T should have top of the line phone communication the staff's voices were hard to follow at times as there was low level static and the volume was low enough that I asked them to please speak louder. A few prompts and transfers later I ended up APPARENTLY having both issues resolved though I won't really know until I am refunded about a month from now.* Being able to speak with a human being was well worth it as I had had NO luck via the ATT web site
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~antman: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~antman: I'd give them a four out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~antman: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T customers?
~antman: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~antman taken from his AT&T customer service problem that occurred on November 5th, 2017.