AT&T: Broken promises

A AT&T customer review by GetHuman user GetHuman-cjmeanbe from December 7th, 2017

Background on GetHuman-cjmeanbe's case

GetHuman: GetHuman-cjmeanbe - can you tell our other AT&T customers when your case took place?
GetHuman-cjmeanbe: Yes. It was morning, on December 1st.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman-cjmeanbe: I used the 800-331-0500 number I found for on the GetHuman AT&T customer phone number page I was on: AT&T Customer Service Phone Number
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-cjmeanbe a list of common AT&T problems
GetHuman-cjmeanbe: "Lost phone" was why I was trying to call.

GetHuman-cjmeanbe's review of AT&T customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-cjmeanbe: Broken promises
GetHuman: Can you tell the rest of us a bit more from what happened on 12/01/17?
GetHuman-cjmeanbe: I was told by a rep that if I bundled my already existing accounts (AT&The Internet and directTV) that I would receive free movie channels for * months and a $*** gift card plus my bill would be $**.** a month. *...
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-cjmeanbe: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-cjmeanbe: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-cjmeanbe: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-cjmeanbe: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-cjmeanbe taken from his AT&T customer service problem that occurred on December 1st, 2017.

AT&T

2.20 of 5 stars | 1151 reviews
AT&T ReviewsAT&T's Phone NumberAll AT&T contact infoGeneral AT&T customer service info
GetHuman-cjmeanbe's AT&T Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like AT&T, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with AT&T in any way.
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free reviews, tools and information. You can help!