AT&T: I canceled my husband's cellphone ******* beca...
A AT&T customer review by GetHuman user ~furious from November 27th, 2017
Background on ~furious's case
GetHuman: ~furious - can you tell our other AT&T customers when your case took place?
~furious: Yeah. It was middle of the night, on November 21st.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~furious a list of common AT&T problems)
~furious: "Cancel service" was why I was trying to call.
~furious's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~furious: I canceled my husband's cellphone ******* because he had it since July **** and never used it, at a cost to us of $** a month. Since we had a contract, they charged us $*** to cancel and we paid that on our March bill. *We will be traveling and will be in different locations at certain times. We are seniors.**This week we submitted a request to have the cell phone unlocked so we could purchase a phone card from another carrier. I submitted two requests and called and agent helped me since I did not receive the email link.*Finally I received an email stating:*Unfortunately, your unlock request was denied because: **You have not completed all the payments for your device according to your AT&T Next service agreement.**You can submit a new request once you complete all your device payments.**I called and an agent checked and saw where we had paid $*** to cancel the contract in Feb.*******. She did some paperwork and said we still have to submit another *th request and cannot do so until
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~furious: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~furious: I'd give them a five out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~furious: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T customers?
~furious: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~furious taken from his AT&T customer service problem that occurred on November 21st, 2017.