I have been a loyal AT&T Mobility customer for...
A AT&T customer review by GetHuman user GetHuman-277894 from November 22nd, 2017
Background on GetHuman-277894's case
GetHuman: GetHuman-277894 - can you tell our other AT&T customers when your case took place?
GetHuman-277894: Yes. It was evening, on November 17th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-277894 a list of common AT&T problems)
GetHuman-277894: "Service Outage" was why I was trying to call.
GetHuman-277894's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-277894: I have been a loyal AT&T Mobility customer for over ** years with never a late payment. However, I have had multiple issues with my AT& T wireless account account over the last * months plus and have been very unhappy with the inability to correct these issues. My Wireless account is consistently dropping calls with no service sign is keep displaying all day long. Also my voice message* text are not working. I haven't been able to use more **% texts messages. Some of the voices are taking more ** plus hours to receive. It almost causes my professional career. Since I cannot send & receive text messages plus unable to listen my voice messages. The reason was that I hardly have phone service available during the day. My Safari Internet which is though AT& T unlimited Data plan hasn't been working for more than * months plus. It keep displaying white blank screen and keep displaying the message please connect to the internet. I have gone through more than ** plus peoples from Customer
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-277894: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-277894: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-277894: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-277894: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-277894 taken from his AT&T customer service problem that occurred on November 17th, 2017.