AT&T: I really appreciate the improved wait times and...
A AT&T customer review by GetHuman user ~r_tpoole@swbell.net from November 21st, 2017
Background on ~r_tpoole@swbell.net's case
GetHuman: ~r_tpoole@swbell.net - can you tell our other AT&T customers when your case took place?
~r_tpoole@swbell.net: Yup. It was morning, on November 18th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~r_tpoole@swbell.net a list of common AT&T problems)
~r_tpoole@swbell.net: "Overcharge/Strange charge" was why I was trying to call.
~r_tpoole@swbell.net's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~r_tpoole@swbell.net: I really appreciate the improved wait times and real time billing credits instead of having to wait until the next billing cycle. Your website is beginning to be all inclusive and so much improved than it was a few back. It has taken your web design people a while, but they are getting there. Congrats.**Still, I have to call AT&T more than any other utility company. And I usually have to call a couple of times to get a problem resolved. Everyone is very friendly and gets the corrections made. But it still gets old having to call. Why is my bill always different?
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~r_tpoole@swbell.net: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~r_tpoole@swbell.net: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~r_tpoole@swbell.net: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T customers?
~r_tpoole@swbell.net: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~r_tpoole@swbell.net taken from his AT&T customer service problem that occurred on November 18th, 2017.