AT&T: I took my grandma to the location in Spring, T...

A AT&T customer review by GetHuman user ~laura thorp from November 27th, 2017

Background on ~laura thorp's case

GetHuman: ~laura thorp - can you tell our other AT&T customers when your case took place?
~laura thorp: Sure. It was middle of the night, on November 19th.
GetHuman: Did you reach out to AT&T, and if so, how?
~laura thorp: I used the 800-331-0500 number I found for on the GetHuman AT&T customer phone number page I was on: AT&T Customer Service Phone Number
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~laura thorp a list of common AT&T problems)
~laura thorp: "Setup service" was why I was trying to call.

~laura thorp's review of AT&T customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~laura thorp: I took my grandma to the location in Spring, TX--*****--& they were horrible to her. She was due to renew her contract and so I took her in to look at a new phone. The greeter, a Caucasian male with dark brown hair was so rude to her. Granted she had a lot of questions, but his curt manner was unnecessary. I was so appalled I ended up taking her to Sprint down the street which was cheaper anyway. When my contract is up, I'm going to switch providers as well.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~laura thorp: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~laura thorp: I'd give them a two out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~laura thorp: For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T customers?
~laura thorp: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~laura thorp taken from his AT&T customer service problem that occurred on November 19th, 2017.


2.20 of 5 stars | 1151 reviews

~laura thorp's AT&T Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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