AT&T: Ive had phones for years.Got uverse last year...
A AT&T customer review by GetHuman user ~Eileen Ledgerwood from November 22nd, 2017
Background on ~Eileen Ledgerwood's case
GetHuman: ~Eileen Ledgerwood - can you tell our other AT&T customers when your case took place?
~Eileen Ledgerwood: Sure. It was morning, on November 20th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~Eileen Ledgerwood a list of common AT&T problems)
~Eileen Ledgerwood: "Payment Arrangement" was why I was trying to call.
~Eileen Ledgerwood's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Eileen Ledgerwood: Ive had phones for years.Got uverse last year. * months now after not agreeing to change phone service they put you on hold back to the loop to start over again. Uverse billing problems hae no cure except cancelling.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~Eileen Ledgerwood: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Eileen Ledgerwood: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~Eileen Ledgerwood: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T customers?
~Eileen Ledgerwood: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Eileen Ledgerwood taken from his AT&T customer service problem that occurred on November 20th, 2017.