AT&T: This was a homerun. Obviously I'm not the firs...
A AT&T customer review by GetHuman user ~Doc from November 22nd, 2017
Background on ~Doc's case
GetHuman: ~Doc - can you tell our other AT&T customers when your case took place?
~Doc: Yes. It was middle of the night, on November 17th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~Doc a list of common AT&T problems)
~Doc: "Billing" was why I was trying to call.
~Doc's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Doc: This was a homerun. Obviously I'm not the first to use it. Got an email almost immediately. They called the next morning. President's office team has followed up regularly to insure that my issue was solved. Got an actual name and real phone number to call in his office if I had any more issues. I just wish the rest of the organization was helpful, but at least once it gets to the top they can energize the system. Can't say that about lots of companies.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~Doc: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Doc: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~Doc: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T customers?
~Doc: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Doc taken from his AT&T customer service problem that occurred on November 17th, 2017.