AT&T: Waste of time

A AT&T customer review by GetHuman user GetHuman-tiennhu from November 30th, 2017

Background on GetHuman-tiennhu's case

GetHuman: GetHuman-tiennhu - can you tell our other AT&T customers when your case took place?
GetHuman-tiennhu: Yup. It was morning, on November 29th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman-tiennhu: I used the 800-331-0500 number I found for on the GetHuman AT&T customer phone number page I was on: AT&T Customer Service Phone Number
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-tiennhu a list of common AT&T problems)
GetHuman-tiennhu: "Technical support" was why I was trying to call.

GetHuman-tiennhu's review of AT&T customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-tiennhu: Waste of time
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-tiennhu: I just opened a wireless service with att about * weeks ago. There was a fraud alert put on my account and my line was suspended. I faxed the proper documents they ask for. After accepting the documents, they cleared the fraud alert and they reassured me that I would have no other issues. For side note, during the time my lin was suspended I was going to the store checking up on my account and had to make a couple of runs to a fax because they said they didn't receive my fax twice. So up to date, after clearing the issues, I went into an att store to add abother line but yet there is still some kind of hold up. Spoke with customer service they said the fraud department is closed and I will have to wait til tomorrow. I voiced my fustration and how time consuming this is. The representative apologized and asked me to wait so I can talk to a supervisor. I asked him, will I be able to add a line on my account by talking to a supervisor? If not then it will be wasting more of my time. He said just wait for him. I waited ** minutes then the supervisor got on the line and said I have to wait til tomorrow. What a waste of time this company has been and on top of that they are a joke.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-tiennhu: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-tiennhu: I'd give them a four out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-tiennhu: For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-tiennhu: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-tiennhu taken from his AT&T customer service problem that occurred on November 29th, 2017.


2.20 of 5 stars | 1151 reviews

GetHuman-tiennhu's AT&T Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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