AT&T: third round of call centers: Dallas, Lubbock, T...
A AT&T customer review by GetHuman user ~L Kantrowitz, M.D. from November 24th, 2017
Background on ~L Kantrowitz, M.D.'s case
GetHuman: ~L Kantrowitz, M.D. - can you tell our other AT&T customers when your case took place?
~L Kantrowitz, M.D.: Sure. It was evening, on November 22nd.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~L Kantrowitz, M.D. a list of common AT&T problems)
~L Kantrowitz, M.D.: "Track an order" was why I was trying to call.
~L Kantrowitz, M.D.'s review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~L Kantrowitz, M.D.: third round of call centers: Dallas, Lubbock, Tampa. NO HELP AT ALL, even after * levels of managerial transfers at EACH of the * sites. This number just feeds right into the same stagnant blind loop. Kafka-esque experience
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~L Kantrowitz, M.D.: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~L Kantrowitz, M.D.: I'd give them a four out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~L Kantrowitz, M.D.: For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T customers?
~L Kantrowitz, M.D.: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~L Kantrowitz, M.D. taken from his AT&T customer service problem that occurred on November 22nd, 2017.