AT&T: this is the *rd phone call and * hours trying t...

A AT&T customer review by GetHuman user ~copescove from November 28th, 2017

Background on ~copescove's case

GetHuman: ~copescove - can you tell our other AT&T customers when your case took place?
~copescove: Yes I can. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to AT&T, and if so, how?
~copescove: I used the 800-331-0500 number I found for on the GetHuman AT&T customer phone number page I was on: AT&T Customer Service Phone Number
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~copescove a list of common AT&T problems)
~copescove: "Overcharge/Strange charge" was why I was trying to call.

~copescove's review of AT&T customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~copescove: this is the *rd phone call and * hours trying to get info with no avail. Trying to get an address to send DSL modem back because now we have uverse. The modem is a month old And they will charge me for this that I dont need. Last week I spent * hours on the phone and still do not have a simple address.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~copescove: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~copescove: I'd give them a three out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~copescove: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T customers?
~copescove: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~copescove taken from his AT&T customer service problem that occurred on November 22nd, 2017.

AT&T

2.20 of 5 stars | 1151 reviews

~copescove's AT&T Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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