AWHR: November **** - I didn't get a bill so I search...
A AWHR customer review by GetHuman user ~Diane from November 22nd, 2017
Background on ~Diane's case
GetHuman: ~Diane - can you tell our other AWHR customers when your case took place?
~Diane: Yes. It was morning, on November 18th.
GetHuman: Did you reach out to AWHR, and if so, how?
GetHuman: And which of these common AWHR customer issues best describes the reason you wanted to talk to them?
(Shows ~Diane a list of common AWHR problems)
~Diane: "Complaint" was why I was trying to call.
~Diane's review of AWHR customer service
GetHuman: So how would you sum up your experience for GetHuman's AWHR customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Diane: November **** - I didn't get a bill so I searched online and it posted late resulting in a double payment for December. January - I paid online. It never posted - I called and they said that they had received it. Then they said my bank declined it because it wasn't my account number. It was posted on my bank statement. I mailed my next payment and called two weeks later because it never posted. They said that they never received and blamed the mail. I accused them of holding the payment. It cleared that afternoon. July ****, We are trying to get this removed. My June payment cleared July **, ****. First they said theta we owed., then they said that we didn't. Today they won't remove because first we owe then we don't. Now, even thought here is no balance I have to fax them a copy of the last check. These people are idiots. I now they will continue to bill us* I just know. Do nothing online. Have a paper trail with these people.
GetHuman: Let's quantify your experience contacting AWHR. On a scale of 1 to 5, how easy is it go get help on a AWHR problem?
~Diane: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Diane: I'd give them a one out of five on communication.
GetHuman: And what about AWHR's ability to quickly and effectively address your problem?
~Diane: For that I would say four out of five.
GetHuman: And finally- any advice for other AWHR customers?
~Diane: Call them early in the day or late. Don't forget any personal or account information you might need for AWHR to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Diane taken from his AWHR customer service problem that occurred on November 18th, 2017.