Abbey (UK): I needed to speak to a supervisor, further to a...
A Abbey (UK) customer review by GetHuman user ~Emmarald from October 27th, 2017
Background on ~Emmarald's case
GetHuman: ~Emmarald - can you tell our other Abbey (UK) customers when your case took place?
~Emmarald: Yup. It was morning, on October 19th.
GetHuman: Did you reach out to Abbey (UK), and if so, how?
GetHuman: And which of these common Abbey (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~Emmarald a list of common Abbey (UK) problems)
~Emmarald: "Setup an account" was why I was trying to call.
~Emmarald's review of Abbey (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's Abbey (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Emmarald: I needed to speak to a supervisor, further to a previous call and Roy told me that there were none available, I said I would wait, he said no, and then was surly and unhelpful. Same old service from Abbey.
GetHuman: Let's quantify your experience contacting Abbey (UK). On a scale of 1 to 5, how easy is it go get help on a Abbey (UK) problem?
~Emmarald: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Emmarald: I'd give them a five out of five on communication.
GetHuman: And what about Abbey (UK)'s ability to quickly and effectively address your problem?
~Emmarald: For that I would say one out of five.
GetHuman: And finally- any advice for other Abbey (UK) customers?
~Emmarald: Call them early in the day or late. Don't forget any personal or account information you might need for Abbey (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Emmarald taken from his Abbey (UK) customer service problem that occurred on October 19th, 2017.