About.com: All i wanted to do was finish reading the secti...
A About.com customer review by GetHuman user ~AnnNoid from November 23rd, 2017
Background on ~AnnNoid's case
GetHuman: ~AnnNoid - can you tell our other About.com customers when your case took place?
~AnnNoid: Yup. It was middle of the night, on November 14th.
GetHuman: Did you reach out to About.com, and if so, how?
GetHuman: And which of these common About.com customer issues best describes the reason you wanted to talk to them?
(Shows ~AnnNoid a list of common About.com problems)
~AnnNoid: "Technical support" was why I was trying to call.
~AnnNoid's review of About.com customer service
GetHuman: So how would you sum up your experience for GetHuman's About.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AnnNoid: All i wanted to do was finish reading the section * vietnam on your list how many countries are communist. Its bad enough that you break about information with countless confusing "more"s about unrelated topics like Mediterranean countries but i have to reach the bottom of everything only to realize that for some bullocky reason that i have to expand the article i obviously want to read or i wouldnt have selectef to view. If that was the casethen shouldn't the title be "some of the communist countries" or is this just some annoying way to increase your ad traffic. So now im slighty annoyed and now get to * vietnam and cant get to the bottom half of vietnam with no way to expand it. Its a bad sign when educational site has more non info then info. Annoyance now doubled. After wasting time looking for a feedback button i had to do the unthinkable which is leave your site in order to find how to contact it. After going in loops until i figured out that the explain was the only bloo
GetHuman: Let's quantify your experience contacting About.com. On a scale of 1 to 5, how easy is it go get help on a About.com problem?
~AnnNoid: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AnnNoid: I'd give them a one out of five on communication.
GetHuman: And what about About.com's ability to quickly and effectively address your problem?
~AnnNoid: For that I would say one out of five.
GetHuman: And finally- any advice for other About.com customers?
~AnnNoid: Call them early in the day or late. Don't forget any personal or account information you might need for About.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AnnNoid taken from his About.com customer service problem that occurred on November 14th, 2017.
About.com
1.00 of 5 stars | 7 reviews
~AnnNoid's About.com Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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