Acer: To let you know I need my old hard drive back w...
A Acer customer review by GetHuman user GetHuman-booklady from December 7th, 2017
Background on GetHuman-booklady's case
GetHuman: GetHuman-booklady - can you tell our other Acer customers when your case took place?
GetHuman-booklady: Yup. It was morning, on November 30th.
GetHuman: Did you reach out to Acer, and if so, how?
GetHuman: And which of these common Acer customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-booklady a list of common Acer problems)
GetHuman-booklady: "Complaint" was why I was trying to call.
GetHuman-booklady's review of Acer customer service
GetHuman: So how would you sum up your experience for GetHuman's Acer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-booklady: To let you know I need my old hard drive back when sending my computer back from repair.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman-booklady: My computer is in for repair. If you still have the old hard drvie you took out, I would like to have it back when you send the repaired computer back to me. Thanks.
GetHuman: Let's quantify your experience contacting Acer. On a scale of 1 to 5, how easy is it go get help on a Acer problem?
GetHuman-booklady: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-booklady: I'd give them a one out of five on communication.
GetHuman: And what about Acer's ability to quickly and effectively address your problem?
GetHuman-booklady: For that I would say four out of five.
GetHuman: And finally- any advice for other Acer customers?
GetHuman-booklady: Call them early in the day or late. Don't forget any personal or account information you might need for Acer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-booklady taken from his Acer customer service problem that occurred on November 30th, 2017.