Actavis: I called about the patch not staying on more th...
A Actavis customer review by GetHuman user ~sunny2895 from November 20th, 2017
Background on ~sunny2895's case
GetHuman: ~sunny2895 - can you tell our other Actavis customers when your case took place?
~sunny2895: Yes I can. It was afternoon, on November 12th.
GetHuman: Did you reach out to Actavis, and if so, how?
GetHuman: And which of these common Actavis customer issues best describes the reason you wanted to talk to them?
(Shows ~sunny2895 a list of common Actavis problems)
~sunny2895: "None of those really matches why I wanted to call Actavis that day." was why I was trying to call.
~sunny2895's review of Actavis customer service
GetHuman: So how would you sum up your experience for GetHuman's Actavis customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sunny2895: I called about the patch not staying on more than * to * hr.I was told yes they knew about the defect in the prodoct and were reporting all calls to quaility control.In the mean time I could buy what is called a Tegaderm overlay,well my pharmacy never heard of them and my insueance co. will not pay anyway.I was on Lidoderm patch by ENDO and they were great.The problem is my insurance co. will not pay for them any more because of this gerenic brand.This new patch made by Weston is pure junk and a waste of money.Eileen
GetHuman: Let's quantify your experience contacting Actavis. On a scale of 1 to 5, how easy is it go get help on a Actavis problem?
~sunny2895: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sunny2895: I'd give them a one out of five on communication.
GetHuman: And what about Actavis's ability to quickly and effectively address your problem?
~sunny2895: For that I would say two out of five.
GetHuman: And finally- any advice for other Actavis customers?
~sunny2895: Call them early in the day or late. Don't forget any personal or account information you might need for Actavis to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sunny2895 taken from his Actavis customer service problem that occurred on November 12th, 2017.