Ademco: Could not answer my question of what to do.*Pas...
A Ademco customer review by GetHuman user ~connieg from November 2nd, 2017
Background on ~connieg's case
GetHuman: ~connieg - can you tell our other Ademco customers when your case took place?
~connieg: Sure. It was middle of the night, on October 30th.
GetHuman: Did you reach out to Ademco, and if so, how?
GetHuman: And which of these common Ademco customer issues best describes the reason you wanted to talk to them?
(Shows ~connieg a list of common Ademco problems)
~connieg: "Complaint" was why I was trying to call.
~connieg's review of Ademco customer service
GetHuman: So how would you sum up your experience for GetHuman's Ademco customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~connieg: Could not answer my question of what to do.*Passed the buck to the monitoring company who can't come until tomorrow,with whom I talked before calling Ademco*Honeywell and they recommended calling Ademco :(
GetHuman: Let's quantify your experience contacting Ademco. On a scale of 1 to 5, how easy is it go get help on a Ademco problem?
~connieg: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~connieg: I'd give them a one out of five on communication.
GetHuman: And what about Ademco's ability to quickly and effectively address your problem?
~connieg: For that I would say four out of five.
GetHuman: And finally- any advice for other Ademco customers?
~connieg: Call them early in the day or late. Don't forget any personal or account information you might need for Ademco to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~connieg taken from his Ademco customer service problem that occurred on October 30th, 2017.
1.00 of 5 stars | 8 reviews
~connieg's Ademco Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
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