Adobe Photoshop: Lost all my pictures
A Adobe Photoshop customer review by GetHuman user GetHuman-alexand30 from November 29th, 2017
Background on GetHuman-alexand30's case
GetHuman: GetHuman-alexand30 - can you tell our other Adobe Photoshop customers when your case took place?
GetHuman-alexand30: Yes I can. It was afternoon, on November 27th.
GetHuman: Did you reach out to Adobe Photoshop, and if so, how?
GetHuman: And which of these common Adobe Photoshop customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-alexand30 a list of common Adobe Photoshop problems)
GetHuman-alexand30: "Returns" was why I was trying to call.
GetHuman-alexand30's review of Adobe Photoshop customer service
GetHuman: So how would you sum up your experience for GetHuman's Adobe Photoshop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-alexand30: Lost all my pictures
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-alexand30: I lost all my photos that I saved on photoshop.com web editor. I do not have back ups of these photos and am very angry!!
GetHuman: Let's quantify your experience contacting Adobe Photoshop. On a scale of 1 to 5, how easy is it go get help on a Adobe Photoshop problem?
GetHuman-alexand30: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-alexand30: I'd give them a five out of five on communication.
GetHuman: And what about Adobe Photoshop's ability to quickly and effectively address your problem?
GetHuman-alexand30: For that I would say four out of five.
GetHuman: And finally- any advice for other Adobe Photoshop customers?
GetHuman-alexand30: Call them early in the day or late. Don't forget any personal or account information you might need for Adobe Photoshop to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-alexand30 taken from his Adobe Photoshop customer service problem that occurred on November 27th, 2017.