Adobe Systems: I hate to say, but most always when a company h...
A Adobe Systems customer review by GetHuman user ~Ms. G from November 26th, 2017
Background on ~Ms. G's case
GetHuman: ~Ms. G - can you tell our other Adobe Systems customers when your case took place?
~Ms. G: Sure. It was late at night, on November 21st.
GetHuman: Did you reach out to Adobe Systems, and if so, how?
GetHuman: And which of these common Adobe Systems customer issues best describes the reason you wanted to talk to them?
(Shows ~Ms. G a list of common Adobe Systems problems)
~Ms. G: "Returns" was why I was trying to call.
~Ms. G's review of Adobe Systems customer service
GetHuman: So how would you sum up your experience for GetHuman's Adobe Systems customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ms. G: I hate to say, but most always when a company has a call center in India, the service is not good. This time was no different. I simply needed access to Adobe's AAPL (approved partnership list), the link of which seems to have been disabled on their site. I don't want anything to do w*McAfee invading my new computer uninvited through automatic updates from Adobe. McAfee is, in truth, like a virus itself. AWFUL, AWFUL, AWFUL, and detrimental to your computer's operating system. Well, the simple request for access to the list seemed like too much for anyone to handle. The people who answered (called *x) were not friendly, they were evasive. I was told "this is the wrong department, we don't do that, etc", and that I was to be transferred. I was put on hold and forgotten about. Calling back fared no better. This company has wonderful products. It is a shame they don't respect their customers enuf to provide customer support from the U.S. India call centers have simply begun to decline in
GetHuman: Let's quantify your experience contacting Adobe Systems. On a scale of 1 to 5, how easy is it go get help on a Adobe Systems problem?
~Ms. G: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ms. G: I'd give them a five out of five on communication.
GetHuman: And what about Adobe Systems's ability to quickly and effectively address your problem?
~Ms. G: For that I would say two out of five.
GetHuman: And finally- any advice for other Adobe Systems customers?
~Ms. G: Call them early in the day or late. Don't forget any personal or account information you might need for Adobe Systems to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ms. G taken from his Adobe Systems customer service problem that occurred on November 21st, 2017.