Advance Auto Parts: I order a part about **:**am said it would be i...
A Advance Auto Parts customer review by GetHuman user GetHuman-183724 from October 31st, 2017
Background on GetHuman-183724's case
GetHuman: GetHuman-183724 - can you tell our other Advance Auto Parts customers when your case took place?
GetHuman-183724: Yes. It was late at night, on October 21st.
GetHuman: Did you reach out to Advance Auto Parts, and if so, how?
GetHuman: And which of these common Advance Auto Parts customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-183724 a list of common Advance Auto Parts problems)
GetHuman-183724: "None of those really matches why I wanted to call Advance Auto Parts that day." was why I was trying to call.
GetHuman-183724's review of Advance Auto Parts customer service
GetHuman: So how would you sum up your experience for GetHuman's Advance Auto Parts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-183724: I order a part about **:**am said it would be in about *:oopm without a doubt. *:** came and went no call *I called them, they had no clue told me to call back at *:** still they did not have an answer as to where my part was I was told to call back at *:** this time I spoke to a manager he was pointless he had no clue and I still do not have my part !!! Now I need to go get my money back and then never go into advance auto parts again
GetHuman: Let's quantify your experience contacting Advance Auto Parts. On a scale of 1 to 5, how easy is it go get help on a Advance Auto Parts problem?
GetHuman-183724: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-183724: I'd give them a four out of five on communication.
GetHuman: And what about Advance Auto Parts's ability to quickly and effectively address your problem?
GetHuman-183724: For that I would say five out of five.
GetHuman: And finally- any advice for other Advance Auto Parts customers?
GetHuman-183724: Call them early in the day or late. Don't forget any personal or account information you might need for Advance Auto Parts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-183724 taken from his Advance Auto Parts customer service problem that occurred on October 21st, 2017.