Advance Auto Parts: Went in to the advance in Logan , WV store numb...
A Advance Auto Parts customer review by GetHuman user ~david hager from November 26th, 2017
Background on ~david hager's case
GetHuman: ~david hager - can you tell our other Advance Auto Parts customers when your case took place?
~david hager: Yes I can. It was morning, on November 23rd.
GetHuman: Did you reach out to Advance Auto Parts, and if so, how?
GetHuman: And which of these common Advance Auto Parts customer issues best describes the reason you wanted to talk to them?
(Shows ~david hager a list of common Advance Auto Parts problems)
~david hager: "None of those really matches why I wanted to call Advance Auto Parts that day." was why I was trying to call.
~david hager's review of Advance Auto Parts customer service
GetHuman: So how would you sum up your experience for GetHuman's Advance Auto Parts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~david hager: Went in to the advance in Logan , WV store number **** and spoke to a young gentleman. His name was Adam he was most helpful the most intelligent employee i have ever seen in an advance auto. He should most defiantly have a pay raise he helped me figure out exactly what was wrong with my ranger,thanks
GetHuman: Let's quantify your experience contacting Advance Auto Parts. On a scale of 1 to 5, how easy is it go get help on a Advance Auto Parts problem?
~david hager: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~david hager: I'd give them a four out of five on communication.
GetHuman: And what about Advance Auto Parts's ability to quickly and effectively address your problem?
~david hager: For that I would say five out of five.
GetHuman: And finally- any advice for other Advance Auto Parts customers?
~david hager: Call them early in the day or late. Don't forget any personal or account information you might need for Advance Auto Parts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~david hager taken from his Advance Auto Parts customer service problem that occurred on November 23rd, 2017.