Aer Lingus: Business Class customer due to fly April...
A Aer Lingus customer review by GetHuman user ~ratty50 from November 24th, 2017
Background on ~ratty50's case
GetHuman: ~ratty50 - can you tell our other Aer Lingus customers when your case took place?
~ratty50: Yup. It was evening, on November 15th.
GetHuman: Did you reach out to Aer Lingus, and if so, how?
GetHuman: And which of these common Aer Lingus customer issues best describes the reason you wanted to talk to them?
(Shows ~ratty50 a list of common Aer Lingus problems)
~ratty50: "Complaint" was why I was trying to call.
~ratty50's review of Aer Lingus customer service
GetHuman: So how would you sum up your experience for GetHuman's Aer Lingus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ratty50: Business Class customer due to fly April **** ** Birthday Birmingham to Chicago ,Pay Business fare and Fly Economy BM to Dublin most unfair , no good will , not interested AER LINGUS **p a min call rate No Email contact, Booking Easy try getting Reservation or Cust Service real help, forget it.*Must be the worst service I have had in ** years of Flying . so poor would give a negative score if I could SO SCORE is *
GetHuman: Let's quantify your experience contacting Aer Lingus. On a scale of 1 to 5, how easy is it go get help on a Aer Lingus problem?
~ratty50: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ratty50: I'd give them a five out of five on communication.
GetHuman: And what about Aer Lingus's ability to quickly and effectively address your problem?
~ratty50: For that I would say two out of five.
GetHuman: And finally- any advice for other Aer Lingus customers?
~ratty50: Call them early in the day or late. Don't forget any personal or account information you might need for Aer Lingus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ratty50 taken from his Aer Lingus customer service problem that occurred on November 15th, 2017.