Aetna Member Services: They told me I needed to call another number bu...
A Aetna Member Services customer review by GetHuman user ~rgkla from November 20th, 2017
Background on ~rgkla's case
GetHuman: ~rgkla - can you tell our other Aetna Member Services customers when your case took place?
~rgkla: Sure. It was morning, on November 14th.
GetHuman: Did you reach out to Aetna Member Services, and if so, how?
GetHuman: And which of these common Aetna Member Services customer issues best describes the reason you wanted to talk to them?
(Shows ~rgkla a list of common Aetna Member Services problems)
~rgkla: "Get insurance" was why I was trying to call.
~rgkla's review of Aetna Member Services customer service
GetHuman: So how would you sum up your experience for GetHuman's Aetna Member Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rgkla: They told me I needed to call another number but they would transfer me. The number they gave me was *** ***-****. After waiting * minutes they said that I needed to talk to Medico who handles prescriptions but they would transfer me. That number is *** ***-****. After * more minutes I got someone who said the pharmacy needs to call and ask for that information but they are the one who told me I needed to contact the insurance co.
GetHuman: Let's quantify your experience contacting Aetna Member Services. On a scale of 1 to 5, how easy is it go get help on a Aetna Member Services problem?
~rgkla: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rgkla: I'd give them a five out of five on communication.
GetHuman: And what about Aetna Member Services's ability to quickly and effectively address your problem?
~rgkla: For that I would say four out of five.
GetHuman: And finally- any advice for other Aetna Member Services customers?
~rgkla: Call them early in the day or late. Don't forget any personal or account information you might need for Aetna Member Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rgkla taken from his Aetna Member Services customer service problem that occurred on November 14th, 2017.