Aetna Rx Home Delivery: I am very disappointed in the service. I called...
A Aetna Rx Home Delivery customer review by GetHuman user GetHuman-251574 from November 20th, 2017
Background on GetHuman-251574's case
GetHuman: GetHuman-251574 - can you tell our other Aetna Rx Home Delivery customers when your case took place?
GetHuman-251574: Yes. It was evening, on November 11th.
GetHuman: Did you reach out to Aetna Rx Home Delivery, and if so, how?
GetHuman: And which of these common Aetna Rx Home Delivery customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-251574 a list of common Aetna Rx Home Delivery problems)
GetHuman-251574: "Returns" was why I was trying to call.
GetHuman-251574's review of Aetna Rx Home Delivery customer service
GetHuman: So how would you sum up your experience for GetHuman's Aetna Rx Home Delivery customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-251574: I am very disappointed in the service. I called for help pertaining to the aetna rx home. They brushed me off and kept telling me to contact the member service. My question wasnt in regards to my benefits. It was over website and the errors on the page. I just needed help with the new prescription. All they did was transfer me between departments and were talking to people in the back ground.
GetHuman: Let's quantify your experience contacting Aetna Rx Home Delivery. On a scale of 1 to 5, how easy is it go get help on a Aetna Rx Home Delivery problem?
GetHuman-251574: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-251574: I'd give them a five out of five on communication.
GetHuman: And what about Aetna Rx Home Delivery's ability to quickly and effectively address your problem?
GetHuman-251574: For that I would say three out of five.
GetHuman: And finally- any advice for other Aetna Rx Home Delivery customers?
GetHuman-251574: Call them early in the day or late. Don't forget any personal or account information you might need for Aetna Rx Home Delivery to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-251574 taken from his Aetna Rx Home Delivery customer service problem that occurred on November 11th, 2017.