Air Canada telephone reps are terrible. I have...
A Air Canada customer review by GetHuman user ~Tommy100 from November 20th, 2017
Background on ~Tommy100's case
GetHuman: ~Tommy100 - can you tell our other Air Canada customers when your case took place?
~Tommy100: Sure. It was evening, on November 17th.
GetHuman: Did you reach out to Air Canada, and if so, how?
GetHuman: And which of these common Air Canada customer issues best describes the reason you wanted to talk to them?
(Shows ~Tommy100 a list of common Air Canada problems)
~Tommy100: "Flight delayed" was why I was trying to call.
~Tommy100's review of Air Canada customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tommy100: Air Canada telephone reps are terrible. I have stopped flying AC internationally. North American service is not good and the AC internet site is not as good as the British Airlines site. Now with the introduction of Rouge, AC think that they can arbitrarily change your AC booking to a Rouge booking. Service levels for each are significantly different. Wouldn't book either airline (rouge or air canada) and look for other alternatives.
GetHuman: Let's quantify your experience contacting Air Canada. On a scale of 1 to 5, how easy is it go get help on a Air Canada problem?
~Tommy100: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tommy100: I'd give them a three out of five on communication.
GetHuman: And what about Air Canada's ability to quickly and effectively address your problem?
~Tommy100: For that I would say four out of five.
GetHuman: And finally- any advice for other Air Canada customers?
~Tommy100: Call them early in the day or late. Don't forget any personal or account information you might need for Air Canada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tommy100 taken from his Air Canada customer service problem that occurred on November 17th, 2017.