Air Canada: Answered right away. English was not his first...
A Air Canada customer review by GetHuman user ~Castle mouse from November 27th, 2017
Background on ~Castle mouse 's case
GetHuman: ~Castle mouse - can you tell our other Air Canada customers when your case took place?
~Castle mouse : Sure. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Air Canada, and if so, how?
GetHuman: And which of these common Air Canada customer issues best describes the reason you wanted to talk to them?
(Shows ~Castle mouse a list of common Air Canada problems)
~Castle mouse : "Make a booking" was why I was trying to call.
~Castle mouse 's review of Air Canada customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Castle mouse : Answered right away. English was not his first language. It took wording my question several ways but he understood and provided an answer.
GetHuman: Let's quantify your experience contacting Air Canada. On a scale of 1 to 5, how easy is it go get help on a Air Canada problem?
~Castle mouse : I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Castle mouse : I'd give them a three out of five on communication.
GetHuman: And what about Air Canada's ability to quickly and effectively address your problem?
~Castle mouse : For that I would say two out of five.
GetHuman: And finally- any advice for other Air Canada customers?
~Castle mouse : Call them early in the day or late. Don't forget any personal or account information you might need for Air Canada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Castle mouse taken from his Air Canada customer service problem that occurred on November 19th, 2017.