Air Canada: I called on a week night at *pm- I have been tr...
A Air Canada customer review by GetHuman user ~brampton mom from November 20th, 2017
Background on ~brampton mom's case
GetHuman: ~brampton mom - can you tell our other Air Canada customers when your case took place?
~brampton mom: Yes I can. It was afternoon, on November 16th.
GetHuman: Did you reach out to Air Canada, and if so, how?
GetHuman: And which of these common Air Canada customer issues best describes the reason you wanted to talk to them?
(Shows ~brampton mom a list of common Air Canada problems)
~brampton mom: "Cancel flight" was why I was trying to call.
~brampton mom's review of Air Canada customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~brampton mom: I called on a week night at *pm- I have been trying the main Air Canada* *-***-***-**** since last week, but the mssg has been telling me the wait times are between *Hr to * hrs. Last night I waited for *hrs when I called after *pm, and I gave up. I Googled "air canada bookings phone wait times" and found this number...I will always call ***-***-****- it was QUICK!!!
GetHuman: Let's quantify your experience contacting Air Canada. On a scale of 1 to 5, how easy is it go get help on a Air Canada problem?
~brampton mom: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~brampton mom: I'd give them a five out of five on communication.
GetHuman: And what about Air Canada's ability to quickly and effectively address your problem?
~brampton mom: For that I would say one out of five.
GetHuman: And finally- any advice for other Air Canada customers?
~brampton mom: Call them early in the day or late. Don't forget any personal or account information you might need for Air Canada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~brampton mom taken from his Air Canada customer service problem that occurred on November 16th, 2017.