Air Canada: I pushed * for english, then pressed * while on...

A Air Canada customer review by GetHuman user ~Trivial Warfare from November 27th, 2017

Background on ~Trivial Warfare's case

GetHuman: ~Trivial Warfare - can you tell our other Air Canada customers when your case took place?
~Trivial Warfare: Sure. It was afternoon, on November 21st.
GetHuman: Did you reach out to Air Canada, and if so, how?
~Trivial Warfare: I used the 514-393-3333 number I found for on the GetHuman Air Canada customer phone number page I was on: Air Canada Customer Service Phone Number
GetHuman: And which of these common Air Canada customer issues best describes the reason you wanted to talk to them?
(Shows ~Trivial Warfare a list of common Air Canada problems)
~Trivial Warfare: "Frequent flyer program" was why I was trying to call.

~Trivial Warfare's review of Air Canada customer service

GetHuman: So how would you sum up your experience for GetHuman's Air Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Trivial Warfare: I pushed * for english, then pressed * while on hold because all of the long wait times in the reviews made me nervous. I got a rep immediately after pressing *. **He had to put me on hold a couple of times, but eventually he transferred me to the correct desk and I was able to confirm what I was calling to confirm within a couple of minutes.
GetHuman: Let's quantify your experience contacting Air Canada. On a scale of 1 to 5, how easy is it go get help on a Air Canada problem?
~Trivial Warfare: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Trivial Warfare: I'd give them a five out of five on communication.
GetHuman: And what about Air Canada's ability to quickly and effectively address your problem?
~Trivial Warfare: For that I would say five out of five.
GetHuman: And finally- any advice for other Air Canada customers?
~Trivial Warfare: Call them early in the day or late. Don't forget any personal or account information you might need for Air Canada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Trivial Warfare taken from his Air Canada customer service problem that occurred on November 21st, 2017.

Air Canada

3.00 of 5 stars | 132 reviews

~Trivial Warfare's Air Canada Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Air Canada, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Air Canada in any way.

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