Air Canada: Instantaneous response and excellent service. S...
A Air Canada customer review by GetHuman user ~Johnny Canuck from November 22nd, 2017
Background on ~Johnny Canuck's case
GetHuman: ~Johnny Canuck - can you tell our other Air Canada customers when your case took place?
~Johnny Canuck: Sure. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Air Canada, and if so, how?
GetHuman: And which of these common Air Canada customer issues best describes the reason you wanted to talk to them?
(Shows ~Johnny Canuck a list of common Air Canada problems)
~Johnny Canuck: "Missing item" was why I was trying to call.
~Johnny Canuck's review of Air Canada customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Johnny Canuck: Instantaneous response and excellent service. She was curious to know where I got the number from. I told her I found it on a website :-)
GetHuman: Let's quantify your experience contacting Air Canada. On a scale of 1 to 5, how easy is it go get help on a Air Canada problem?
~Johnny Canuck: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Johnny Canuck: I'd give them a five out of five on communication.
GetHuman: And what about Air Canada's ability to quickly and effectively address your problem?
~Johnny Canuck: For that I would say five out of five.
GetHuman: And finally- any advice for other Air Canada customers?
~Johnny Canuck: Call them early in the day or late. Don't forget any personal or account information you might need for Air Canada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Johnny Canuck taken from his Air Canada customer service problem that occurred on November 16th, 2017.