Air Canada: This posting was a miracle. My son, a minor wa...
A Air Canada customer review by GetHuman user GetHuman-45134 from November 22nd, 2017
Background on GetHuman-45134's case
GetHuman: GetHuman-45134 - can you tell our other Air Canada customers when your case took place?
GetHuman-45134: Yes. It was afternoon, on November 20th.
GetHuman: Did you reach out to Air Canada, and if so, how?
GetHuman: And which of these common Air Canada customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-45134 a list of common Air Canada problems)
GetHuman-45134: "Baggage problem" was why I was trying to call.
GetHuman-45134's review of Air Canada customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-45134: This posting was a miracle. My son, a minor was stuck in the airport due to connecting flight problems. His flight was departing and his luggage from flight had not arrived. He could not find anyone who could help at the luggage area. He didn't know where to take his luggage once he got it since the first Air Canada person, told him not to worry. Bags would at his final destination. I was on hold with number on Air Canada website *-*** **** **** for ** minutes. The plane was going to depart and I needed to know what to tell him. From across the country, I googled, need help Air Canada contact. The above number was great - person helped, me and got agents to him and he made the connecting flight.
GetHuman: Let's quantify your experience contacting Air Canada. On a scale of 1 to 5, how easy is it go get help on a Air Canada problem?
GetHuman-45134: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-45134: I'd give them a one out of five on communication.
GetHuman: And what about Air Canada's ability to quickly and effectively address your problem?
GetHuman-45134: For that I would say four out of five.
GetHuman: And finally- any advice for other Air Canada customers?
GetHuman-45134: Call them early in the day or late. Don't forget any personal or account information you might need for Air Canada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-45134 taken from his Air Canada customer service problem that occurred on November 20th, 2017.