Air Canada: Waited ** mins on the other line. Googled, got...
A Air Canada customer review by GetHuman user ~Joe Floyd from November 21st, 2017
Background on ~Joe Floyd's case
GetHuman: ~Joe Floyd - can you tell our other Air Canada customers when your case took place?
~Joe Floyd: Yes I can. It was evening, on November 16th.
GetHuman: Did you reach out to Air Canada, and if so, how?
GetHuman: And which of these common Air Canada customer issues best describes the reason you wanted to talk to them?
(Shows ~Joe Floyd a list of common Air Canada problems)
~Joe Floyd: "Complaint" was why I was trying to call.
~Joe Floyd's review of Air Canada customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Joe Floyd: Waited ** mins on the other line. Googled, got this number.. * mins later everything sorted. Air Canada ***** but this number helped with my weight time.
GetHuman: Let's quantify your experience contacting Air Canada. On a scale of 1 to 5, how easy is it go get help on a Air Canada problem?
~Joe Floyd: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Joe Floyd: I'd give them a one out of five on communication.
GetHuman: And what about Air Canada's ability to quickly and effectively address your problem?
~Joe Floyd: For that I would say four out of five.
GetHuman: And finally- any advice for other Air Canada customers?
~Joe Floyd: Call them early in the day or late. Don't forget any personal or account information you might need for Air Canada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Joe Floyd taken from his Air Canada customer service problem that occurred on November 16th, 2017.