Air Canada: Was talking to someone after * seconds. Tricky...
A Air Canada customer review by GetHuman user GetHuman-105082 from November 23rd, 2017
Background on GetHuman-105082's case
GetHuman: GetHuman-105082 - can you tell our other Air Canada customers when your case took place?
GetHuman-105082: Yeah. It was morning, on November 22nd.
GetHuman: Did you reach out to Air Canada, and if so, how?
GetHuman: And which of these common Air Canada customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-105082 a list of common Air Canada problems)
GetHuman-105082: "Missing item" was why I was trying to call.
GetHuman-105082's review of Air Canada customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-105082: Was talking to someone after * seconds. Tricky question concerning carry on of chrominid flies fishing tackle - very tiny fishing hooks. The operator didn't know off hand, put me on hold while she called YVR, got back after a minute or so and said it would have to be checked in. Very courteous and professional. (had to dial * before the number listed here).
GetHuman: Let's quantify your experience contacting Air Canada. On a scale of 1 to 5, how easy is it go get help on a Air Canada problem?
GetHuman-105082: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-105082: I'd give them a three out of five on communication.
GetHuman: And what about Air Canada's ability to quickly and effectively address your problem?
GetHuman-105082: For that I would say four out of five.
GetHuman: And finally- any advice for other Air Canada customers?
GetHuman-105082: Call them early in the day or late. Don't forget any personal or account information you might need for Air Canada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-105082 taken from his Air Canada customer service problem that occurred on November 22nd, 2017.