Wow, ** min wait time. Best Air Canada represen...
A Air Canada customer review by GetHuman user GetHuman-277893 from November 22nd, 2017
Background on GetHuman-277893's case
GetHuman: GetHuman-277893 - can you tell our other Air Canada customers when your case took place?
GetHuman-277893: Yup. It was evening, on November 17th.
GetHuman: Did you reach out to Air Canada, and if so, how?
GetHuman: And which of these common Air Canada customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-277893 a list of common Air Canada problems)
GetHuman-277893: "Missing item" was why I was trying to call.
GetHuman-277893's review of Air Canada customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-277893: Wow, ** min wait time. Best Air Canada representative I've ever spoken to. Understanding, sympathetic, honest and as helpful as possible given she wasn't able to process my request and had to tell me how to contact the appropriate branch. *Still thumbs down to Air Canada, but thumbs up to this lady who should be training all other Air Canada staff on how to speak with customers.
GetHuman: Let's quantify your experience contacting Air Canada. On a scale of 1 to 5, how easy is it go get help on a Air Canada problem?
GetHuman-277893: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-277893: I'd give them a five out of five on communication.
GetHuman: And what about Air Canada's ability to quickly and effectively address your problem?
GetHuman-277893: For that I would say one out of five.
GetHuman: And finally- any advice for other Air Canada customers?
GetHuman-277893: Call them early in the day or late. Don't forget any personal or account information you might need for Air Canada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-277893 taken from his Air Canada customer service problem that occurred on November 17th, 2017.