Air Europa: *. I was told only after * pm somebody can assi...
A Air Europa customer review by GetHuman user GetHuman-51120 from November 17th, 2017
Background on GetHuman-51120's case
GetHuman: GetHuman-51120 - can you tell our other Air Europa customers when your case took place?
GetHuman-51120: Yes I can. It was late at night, on November 10th.
GetHuman: Did you reach out to Air Europa, and if so, how?
GetHuman: And which of these common Air Europa customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-51120 a list of common Air Europa problems)
GetHuman-51120: "Flight delayed" was why I was trying to call.
GetHuman-51120's review of Air Europa customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Europa customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-51120: *. I was told only after * pm somebody can assist in english.**. I tired several times, I was told to fill out the claim forms, iwas told to get put through to the luggage department, I was told again to get through to the lugagge department, but nothing happened.*It looks like they don't want to help and to everything to give up with the claim.*Never ever agaion i will fly with this air line. I will no contact Air France were we bought the ticket.
GetHuman: Let's quantify your experience contacting Air Europa. On a scale of 1 to 5, how easy is it go get help on a Air Europa problem?
GetHuman-51120: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-51120: I'd give them a three out of five on communication.
GetHuman: And what about Air Europa's ability to quickly and effectively address your problem?
GetHuman-51120: For that I would say four out of five.
GetHuman: And finally- any advice for other Air Europa customers?
GetHuman-51120: Call them early in the day or late. Don't forget any personal or account information you might need for Air Europa to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-51120 taken from his Air Europa customer service problem that occurred on November 10th, 2017.