Air Europa: Called via this website to solve a problem with...
A Air Europa customer review by GetHuman user ~Bud from November 19th, 2017
Background on ~Bud's case
GetHuman: ~Bud - can you tell our other Air Europa customers when your case took place?
~Bud: Yup. It was morning, on November 17th.
GetHuman: Did you reach out to Air Europa, and if so, how?
GetHuman: And which of these common Air Europa customer issues best describes the reason you wanted to talk to them?
(Shows ~Bud a list of common Air Europa problems)
~Bud: "Frequent flyer program" was why I was trying to call.
~Bud's review of Air Europa customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Europa customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bud: Called via this website to solve a problem with my booking. The call was answered right away, the operator found my details in their system and promised to send everything to my email today. So far so good...
GetHuman: Let's quantify your experience contacting Air Europa. On a scale of 1 to 5, how easy is it go get help on a Air Europa problem?
~Bud: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bud: I'd give them a five out of five on communication.
GetHuman: And what about Air Europa's ability to quickly and effectively address your problem?
~Bud: For that I would say four out of five.
GetHuman: And finally- any advice for other Air Europa customers?
~Bud: Call them early in the day or late. Don't forget any personal or account information you might need for Air Europa to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bud taken from his Air Europa customer service problem that occurred on November 17th, 2017.