Air France: Delta picked up announced Delta*AF -had problem...
A Air France customer review by GetHuman user ~Anonymous from November 18th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Air France customers when your case took place?
~Anonymous: Yes. It was morning, on November 11th.
GetHuman: Did you reach out to Air France, and if so, how?
GetHuman: And which of these common Air France customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Air France problems)
~Anonymous: "Complaint" was why I was trying to call.
~Anonymous's review of Air France customer service
GetHuman: So how would you sum up your experience for GetHuman's Air France customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Delta picked up announced Delta*AF -had problem paying online after i tried paying on my credit card. it seems each time AF says payment could not go through i was being charge $*.** each time, after * x and still did not go through, credit card company said that's nothing holding my payment except that i have to call AF direct to see why i'm being charged additional each time .representative is asking me to hold..online price is cheaper so she's helping.*to give me the same online price.That's sweet! for **mins waiting in between hold*talk
GetHuman: Let's quantify your experience contacting Air France. On a scale of 1 to 5, how easy is it go get help on a Air France problem?
~Anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a two out of five on communication.
GetHuman: And what about Air France's ability to quickly and effectively address your problem?
~Anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Air France customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Air France to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Air France customer service problem that occurred on November 11th, 2017.