Air France: Spent all morning on line with no answer tosome...
A Air France customer review by GetHuman user GetHuman-401124 from November 17th, 2017
Background on GetHuman-401124's case
GetHuman: GetHuman-401124 - can you tell our other Air France customers when your case took place?
GetHuman-401124: Yes. It was evening, on November 14th.
GetHuman: Did you reach out to Air France, and if so, how?
GetHuman: And which of these common Air France customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-401124 a list of common Air France problems)
GetHuman-401124: "Change flight" was why I was trying to call.
GetHuman-401124's review of Air France customer service
GetHuman: So how would you sum up your experience for GetHuman's Air France customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-401124: Spent all morning on line with no answer tosome simple questions. Then called customer support no. which was anything but!The robots were worthless.Thanks for wasting my morning.Poor volume to hear anything.
GetHuman: Let's quantify your experience contacting Air France. On a scale of 1 to 5, how easy is it go get help on a Air France problem?
GetHuman-401124: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-401124: I'd give them a four out of five on communication.
GetHuman: And what about Air France's ability to quickly and effectively address your problem?
GetHuman-401124: For that I would say five out of five.
GetHuman: And finally- any advice for other Air France customers?
GetHuman-401124: Call them early in the day or late. Don't forget any personal or account information you might need for Air France to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-401124 taken from his Air France customer service problem that occurred on November 14th, 2017.