Air France: To change a reservation, the website has a page...
A Air France customer review by GetHuman user GetHuman-359486 from October 27th, 2017
Background on GetHuman-359486's case
GetHuman: GetHuman-359486 - can you tell our other Air France customers when your case took place?
GetHuman-359486: Sure. It was morning, on October 21st.
GetHuman: Did you reach out to Air France, and if so, how?
GetHuman: And which of these common Air France customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-359486 a list of common Air France problems)
GetHuman-359486: "Change flight" was why I was trying to call.
GetHuman-359486's review of Air France customer service
GetHuman: So how would you sum up your experience for GetHuman's Air France customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-359486: To change a reservation, the website has a page which you can fill in. When you get to the end, it says, system unable to complete the request. When I called, I was told, "Oh, of course you have to call us to change a reservation. Since there'll be a price differential, you can't do it online."
GetHuman: Let's quantify your experience contacting Air France. On a scale of 1 to 5, how easy is it go get help on a Air France problem?
GetHuman-359486: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-359486: I'd give them a two out of five on communication.
GetHuman: And what about Air France's ability to quickly and effectively address your problem?
GetHuman-359486: For that I would say three out of five.
GetHuman: And finally- any advice for other Air France customers?
GetHuman-359486: Call them early in the day or late. Don't forget any personal or account information you might need for Air France to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-359486 taken from his Air France customer service problem that occurred on October 21st, 2017.