Air France: Totally worthless!... customer service numbers...
A Air France customer review by GetHuman user ~Veronique from October 29th, 2017
Background on ~Veronique's case
GetHuman: ~Veronique - can you tell our other Air France customers when your case took place?
~Veronique: Yeah. It was morning, on October 19th.
GetHuman: Did you reach out to Air France, and if so, how?
GetHuman: And which of these common Air France customer issues best describes the reason you wanted to talk to them?
(Shows ~Veronique a list of common Air France problems)
~Veronique: "Flight delayed" was why I was trying to call.
~Veronique's review of Air France customer service
GetHuman: So how would you sum up your experience for GetHuman's Air France customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Veronique: Totally worthless!... customer service numbers are just fake and just yoyo you back between *'s with no one ever answering!... The only way is to call reservation and be lucky to get someone nice to help you.. or go to the Air France office (ex:NYC) unless it's snowing and they leave early... :-)
GetHuman: Let's quantify your experience contacting Air France. On a scale of 1 to 5, how easy is it go get help on a Air France problem?
~Veronique: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Veronique: I'd give them a two out of five on communication.
GetHuman: And what about Air France's ability to quickly and effectively address your problem?
~Veronique: For that I would say five out of five.
GetHuman: And finally- any advice for other Air France customers?
~Veronique: Call them early in the day or late. Don't forget any personal or account information you might need for Air France to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Veronique taken from his Air France customer service problem that occurred on October 19th, 2017.