Airbnb customer representatives have no clue wh...

A AirBnB customer review by GetHuman user ~nerijusmikolaitis from November 24th, 2017

Background on ~nerijusmikolaitis's case

GetHuman: ~nerijusmikolaitis - can you tell our other AirBnB customers when your case took place?
~nerijusmikolaitis: Yup. It was morning, on November 16th.
GetHuman: Did you reach out to AirBnB, and if so, how?
~nerijusmikolaitis: I used the 855-424-7262 number I found for on the GetHuman AirBnB customer phone number page I was on: AirBnB Customer Service Phone Number
GetHuman: And which of these common AirBnB customer issues best describes the reason you wanted to talk to them?
(Shows ~nerijusmikolaitis a list of common AirBnB problems)
~nerijusmikolaitis: "Loyalty program" was why I was trying to call.

~nerijusmikolaitis's review of AirBnB customer service

GetHuman: So how would you sum up your experience for GetHuman's AirBnB customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nerijusmikolaitis: Airbnb customer representatives have no clue what they are doing. When I called first I explained it was about airbnb not paying us, and I ask to speak to a manager as we been calling for over a month. The guy who answered the phone just hang up on me. Every attempt calling back was unsuccessful. Every time I rang back they disconnect me. Is it possible they blocked my number? *I emailked airbnb at: *****@***.com, and they replied to me about duplication of advert. Not a word that they owe me over *,*** Euros and that its overdue for * month. So I sent an email again... hopefully will get some ansers.*P.S. When I rang the first time- I ended up in italy... person on the phone told me that we been paid by American Express. WTH!? I then told her its no possible, so when I call them now they ignorying me and keep hanging up on me.**All I want is my money for the people I have hosted. How unfare that airbnb allows you to host people for free! Its * month from the first pay-out that th
GetHuman: Let's quantify your experience contacting AirBnB. On a scale of 1 to 5, how easy is it go get help on a AirBnB problem?
~nerijusmikolaitis: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nerijusmikolaitis: I'd give them a five out of five on communication.
GetHuman: And what about AirBnB's ability to quickly and effectively address your problem?
~nerijusmikolaitis: For that I would say two out of five.
GetHuman: And finally- any advice for other AirBnB customers?
~nerijusmikolaitis: Call them early in the day or late. Don't forget any personal or account information you might need for AirBnB to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nerijusmikolaitis taken from his AirBnB customer service problem that occurred on November 16th, 2017.

AirBnB

3.69 of 5 stars | 916 reviews

~nerijusmikolaitis's AirBnB Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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