AirBnB: Called to cancel my account. The rep said he co...
A AirBnB customer review by GetHuman user ~Leroy Jenkins from November 25th, 2017
Background on ~Leroy Jenkins's case
GetHuman: ~Leroy Jenkins - can you tell our other AirBnB customers when your case took place?
~Leroy Jenkins: Yup. It was morning, on November 18th.
GetHuman: Did you reach out to AirBnB, and if so, how?
GetHuman: And which of these common AirBnB customer issues best describes the reason you wanted to talk to them?
(Shows ~Leroy Jenkins a list of common AirBnB problems)
~Leroy Jenkins: "Missing item" was why I was trying to call.
~Leroy Jenkins's review of AirBnB customer service
GetHuman: So how would you sum up your experience for GetHuman's AirBnB customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Leroy Jenkins: Called to cancel my account. The rep said he couldn't help me and had to consult with his manager* said he would send me an email asking me for details but never did.
GetHuman: Let's quantify your experience contacting AirBnB. On a scale of 1 to 5, how easy is it go get help on a AirBnB problem?
~Leroy Jenkins: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Leroy Jenkins: I'd give them a two out of five on communication.
GetHuman: And what about AirBnB's ability to quickly and effectively address your problem?
~Leroy Jenkins: For that I would say five out of five.
GetHuman: And finally- any advice for other AirBnB customers?
~Leroy Jenkins: Call them early in the day or late. Don't forget any personal or account information you might need for AirBnB to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Leroy Jenkins taken from his AirBnB customer service problem that occurred on November 18th, 2017.