AirBnB: Cancelation policy is unreasonable. I was detai...
A AirBnB customer review by GetHuman user ~adriatic sea from November 22nd, 2017
Background on ~adriatic sea's case
GetHuman: ~adriatic sea - can you tell our other AirBnB customers when your case took place?
~adriatic sea: Yes I can. It was morning, on November 20th.
GetHuman: Did you reach out to AirBnB, and if so, how?
GetHuman: And which of these common AirBnB customer issues best describes the reason you wanted to talk to them?
(Shows ~adriatic sea a list of common AirBnB problems)
~adriatic sea: "Make a booking" was why I was trying to call.
~adriatic sea's review of AirBnB customer service
GetHuman: So how would you sum up your experience for GetHuman's AirBnB customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~adriatic sea: Cancelation policy is unreasonable. I was detained in London due to air controllers strike and finally reached one of my destinations five days later but doesn't qualify as an extenuating circumstance for a refund.
GetHuman: Let's quantify your experience contacting AirBnB. On a scale of 1 to 5, how easy is it go get help on a AirBnB problem?
~adriatic sea: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~adriatic sea: I'd give them a five out of five on communication.
GetHuman: And what about AirBnB's ability to quickly and effectively address your problem?
~adriatic sea: For that I would say five out of five.
GetHuman: And finally- any advice for other AirBnB customers?
~adriatic sea: Call them early in the day or late. Don't forget any personal or account information you might need for AirBnB to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~adriatic sea taken from his AirBnB customer service problem that occurred on November 20th, 2017.