AirBnB: He was really nice, but had to send my request...

A AirBnB customer review by GetHuman user ~living with strangers from November 23rd, 2017

Background on ~living with strangers's case

GetHuman: ~living with strangers - can you tell our other AirBnB customers when your case took place?
~living with strangers: Yes. It was morning, on November 16th.
GetHuman: Did you reach out to AirBnB, and if so, how?
~living with strangers: I used the 855-424-7262 number I found for on the GetHuman AirBnB customer phone number page I was on: AirBnB Customer Service Phone Number
GetHuman: And which of these common AirBnB customer issues best describes the reason you wanted to talk to them?
(Shows ~living with strangers a list of common AirBnB problems)
~living with strangers: "Fraud" was why I was trying to call.

~living with strangers's review of AirBnB customer service

GetHuman: So how would you sum up your experience for GetHuman's AirBnB customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~living with strangers: He was really nice, but had to send my request up the ladder. So I don't know if my request will be granted or not just yet.
GetHuman: Let's quantify your experience contacting AirBnB. On a scale of 1 to 5, how easy is it go get help on a AirBnB problem?
~living with strangers: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~living with strangers: I'd give them a two out of five on communication.
GetHuman: And what about AirBnB's ability to quickly and effectively address your problem?
~living with strangers: For that I would say five out of five.
GetHuman: And finally- any advice for other AirBnB customers?
~living with strangers: Call them early in the day or late. Don't forget any personal or account information you might need for AirBnB to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~living with strangers taken from his AirBnB customer service problem that occurred on November 16th, 2017.

AirBnB

3.69 of 5 stars | 916 reviews

~living with strangers's AirBnB Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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