AirBnB: I had some unraveling to do of my duplicate acc...
A AirBnB customer review by GetHuman user ~David Blair from November 26th, 2017
Background on ~David Blair's case
GetHuman: ~David Blair - can you tell our other AirBnB customers when your case took place?
~David Blair: Yes. It was afternoon, on November 18th.
GetHuman: Did you reach out to AirBnB, and if so, how?
GetHuman: And which of these common AirBnB customer issues best describes the reason you wanted to talk to them?
(Shows ~David Blair a list of common AirBnB problems)
~David Blair: "Refund" was why I was trying to call.
~David Blair's review of AirBnB customer service
GetHuman: So how would you sum up your experience for GetHuman's AirBnB customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~David Blair: I had some unraveling to do of my duplicate accounts. The staff person stuck with it and we were done in about * minutes. a wonderful help session!
GetHuman: Let's quantify your experience contacting AirBnB. On a scale of 1 to 5, how easy is it go get help on a AirBnB problem?
~David Blair: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~David Blair: I'd give them a three out of five on communication.
GetHuman: And what about AirBnB's ability to quickly and effectively address your problem?
~David Blair: For that I would say two out of five.
GetHuman: And finally- any advice for other AirBnB customers?
~David Blair: Call them early in the day or late. Don't forget any personal or account information you might need for AirBnB to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~David Blair taken from his AirBnB customer service problem that occurred on November 18th, 2017.