AirBnB: FRUSTRATED

A AirBnB customer review by GetHuman user GetHuman-lisa3lo from November 29th, 2017

Background on GetHuman-lisa3lo's case

GetHuman: GetHuman-lisa3lo - can you tell our other AirBnB customers when your case took place?
GetHuman-lisa3lo: Yes I can. It was afternoon, on November 22nd.
GetHuman: Did you reach out to AirBnB, and if so, how?
GetHuman-lisa3lo: I used the 855-424-7262 number I found for on the GetHuman AirBnB customer phone number page I was on: AirBnB Customer Service Phone Number
GetHuman: And which of these common AirBnB customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-lisa3lo a list of common AirBnB problems
GetHuman-lisa3lo: "Technical support" was why I was trying to call.

GetHuman-lisa3lo's review of AirBnB customer service

GetHuman: So how would you sum up your experience for GetHuman's AirBnB customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-lisa3lo: FRUSTRATED
GetHuman: Can you tell the rest of us a bit more from what happened on 11/22/17?
GetHuman-lisa3lo: I have used them several times...some places great some not....do your own investigation before you book...ask the host as many questions as possible until you feel comfortable. Very frustrated with their customer service policy...they keep sending my info to an an old email address have given them the new one several times but they just can't seem to get it right...what are they working from a cave with no modern technology...smh...so i had to shut my whole email account down,,,really pissed off right now...they need a better tech team....how about some *th graders!!!!!
GetHuman: Let's quantify your experience contacting AirBnB. On a scale of 1 to 5, how easy is it go get help on a AirBnB problem?
GetHuman-lisa3lo: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-lisa3lo: I'd give them a two out of five on communication.
GetHuman: And what about AirBnB's ability to quickly and effectively address your problem?
GetHuman-lisa3lo: For that I would say five out of five.
GetHuman: And finally- any advice for other AirBnB customers?
GetHuman-lisa3lo: Call them early in the day or late. Don't forget any personal or account information you might need for AirBnB to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-lisa3lo taken from his AirBnB customer service problem that occurred on November 22nd, 2017.

AirBnB

3.69 of 5 stars | 916 reviews
AirBnB ReviewsAirBnB's Phone NumberAll AirBnB contact infoGeneral AirBnB customer service info
GetHuman-lisa3lo's AirBnB Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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