AirBnB: My card has been used fraudulently to pay for s...
A AirBnB customer review by GetHuman user ~Sorisha Naidoo from November 27th, 2017
Background on ~Sorisha Naidoo's case
GetHuman: ~Sorisha Naidoo - can you tell our other AirBnB customers when your case took place?
~Sorisha Naidoo: Yup. It was evening, on November 20th.
GetHuman: Did you reach out to AirBnB, and if so, how?
GetHuman: And which of these common AirBnB customer issues best describes the reason you wanted to talk to them?
(Shows ~Sorisha Naidoo a list of common AirBnB problems)
~Sorisha Naidoo: "Overcharge/Strange charge" was why I was trying to call.
~Sorisha Naidoo's review of AirBnB customer service
GetHuman: So how would you sum up your experience for GetHuman's AirBnB customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sorisha Naidoo: My card has been used fraudulently to pay for someones trip and no one is assisting me. Please advise...
GetHuman: Let's quantify your experience contacting AirBnB. On a scale of 1 to 5, how easy is it go get help on a AirBnB problem?
~Sorisha Naidoo: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sorisha Naidoo: I'd give them a five out of five on communication.
GetHuman: And what about AirBnB's ability to quickly and effectively address your problem?
~Sorisha Naidoo: For that I would say two out of five.
GetHuman: And finally- any advice for other AirBnB customers?
~Sorisha Naidoo: Call them early in the day or late. Don't forget any personal or account information you might need for AirBnB to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sorisha Naidoo taken from his AirBnB customer service problem that occurred on November 20th, 2017.