AirBnB: Their own inaccurate automated response caused...
A AirBnB customer review by GetHuman user GetHuman-54956 from November 28th, 2017
Background on GetHuman-54956's case
GetHuman: GetHuman-54956 - can you tell our other AirBnB customers when your case took place?
GetHuman-54956: Sure. It was morning, on November 21st.
GetHuman: Did you reach out to AirBnB, and if so, how?
GetHuman: And which of these common AirBnB customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-54956 a list of common AirBnB problems)
GetHuman-54956: "Change Booking" was why I was trying to call.
GetHuman-54956's review of AirBnB customer service
GetHuman: So how would you sum up your experience for GetHuman's AirBnB customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-54956: Their own inaccurate automated response caused me time and anxiety. Their customer service rep was excellent but I shouldn't have had to hunt for an *** number on a different website to get help for a problem they caused.
GetHuman: Let's quantify your experience contacting AirBnB. On a scale of 1 to 5, how easy is it go get help on a AirBnB problem?
GetHuman-54956: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-54956: I'd give them a two out of five on communication.
GetHuman: And what about AirBnB's ability to quickly and effectively address your problem?
GetHuman-54956: For that I would say three out of five.
GetHuman: And finally- any advice for other AirBnB customers?
GetHuman-54956: Call them early in the day or late. Don't forget any personal or account information you might need for AirBnB to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-54956 taken from his AirBnB customer service problem that occurred on November 21st, 2017.