AirBnB: i had $$$$ deducted from my credit card but the...
A AirBnB customer review by GetHuman user ~jill lamshed from November 22nd, 2017
Background on ~jill lamshed's case
GetHuman: ~jill lamshed - can you tell our other AirBnB customers when your case took place?
~jill lamshed: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to AirBnB, and if so, how?
GetHuman: And which of these common AirBnB customer issues best describes the reason you wanted to talk to them?
(Shows ~jill lamshed a list of common AirBnB problems)
~jill lamshed: "Update account information" was why I was trying to call.
~jill lamshed's review of AirBnB customer service
GetHuman: So how would you sum up your experience for GetHuman's AirBnB customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jill lamshed: i had $$$$ deducted from my credit card but the hosts declined so i want my money back please. My hotmail email has been stopped
GetHuman: Let's quantify your experience contacting AirBnB. On a scale of 1 to 5, how easy is it go get help on a AirBnB problem?
~jill lamshed: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jill lamshed: I'd give them a two out of five on communication.
GetHuman: And what about AirBnB's ability to quickly and effectively address your problem?
~jill lamshed: For that I would say five out of five.
GetHuman: And finally- any advice for other AirBnB customers?
~jill lamshed: Call them early in the day or late. Don't forget any personal or account information you might need for AirBnB to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jill lamshed taken from his AirBnB customer service problem that occurred on November 18th, 2017.